FOI Request: Complaints about Bethair Ltd (FOI-3614)
Dear ***** *****
Re: Freedom of Information Request.
Thank you for clarification of your request for information under the Freedom of Information Act 2000, received 3 July 2019. Your request has been considered and our response is in bold below.
You requested the following:
I would like to request the following information persuant to the Freedom of Information Act 2000; How many individual complaints have been made to Hackney Council about the company BETHEAIR LTD company number 10889692 registered at 194b Brick Lane E1 6SA? What plans have been put in place by Hackney Council to protect and safeguard residents of London from the harmful business practices conducted by BETHEAIR LTD?
I would like to see the number of complaints to;
1. Planning Enforcement Department
2. Health & Safety Enforcement Department
3. Trading Standards Enforcement Department
I will then be able to add the three figures together to create a total number myself.
The Council’s Response
The London borough of Hackney Trading Standards has received complaints from three separate complainants with regard to the company BETHEAIR LTD. These have been over a three month period which would not be sufficient to trigger a further intelligence interrogation and fuller investigation.
There has been one intelligence log recorded on the IDB system, which correlates with one complaint the authority is aware of already and provides no further information.The address at Old Street has been visited by officers from the Trading Standards service, the venue is a restaurant on the ground floor with flats above; accessed by a separate door, there is no signage to identify this, as the address where the company operates and officers were unable to identify if the company operated at that address after speaking to residents. There was an amount of post inside the premises, but as the premises are residential no powers allow officers to examine this.
Finally our Trading Standards enquiries have uncovered that although the website says the company is based in Old Street, Hackney; Companies House has the registered address as Brick Lane,Tower Hamlets and the physical location of the company is in Lewisham. It now appears Tower Hamlets Trading standards have taken the case for investigation.
Appeals & Complaints Procedure
If you are dissatisfied with this response and wish to appeal, please write to the Information Management Team and this will be dealt with through our Internal Review procedure.
Information Management Team - Governance
London Borough of Hackney
Hackney Service Centre
1 Hillman Street
London E8 1DY
Your request for an internal review should be submitted to us within 40 working days of receipt by you of this response. Any such request received after this time will only be considered at the discretion of the Council.
If you are still not satisfied following the Internal Review, you have a right to appeal to the Information Commissioner at the contact details provided below.
Information Commissioner"s Office
Telephone: 01625 545 700
Information Management Team
London Borough of Hackney