FOI disclosure log

Message from Hackney Council

25 November 2019

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Dear   ***** *****,

 

 

Re: Freedom of Information Request.

Thank you for your request for information under the Freedom of Information Act 2000, received 29 October 2019. Your request has been considered and our response is in bold below.

 

You requested the following: 

1. Records of all complaints made in 2018 and 2019 to date by consumers or businesses to Trading Standards relating to misleading claims or false representation with regards product description;
2. Records of all complaints made in 2018 and 2019 to date by consumers or businesses to Trading Standards:
a. which are based on misleading claims that a product is "organic", "biodegradable", "bio", "compostable", "eco-friendly", "eco", "natural", "recycled", "vegan", "zero waste", "cruelty-free", "green", "sustainable", "decomposable", "ethical"; or
b. that the product is falsely represented as being certified by FSC, PEFC, MSC, Rainforest Alliance™, UTZ, Fairtrade®, Eco-label, Leaping Bunny™, PETA, BCI Cotton, certified organic cotton, recycled cotton/polyester/wool/cashmere/down, responsible wool standard, responsible down standard, terracare®, IVN Naturleder, bluesign®, Oexo-Tex® 100, Made in Green, Cradle to Cradle™, 1% for the Planet©, Tencel™, ecovero™, repreve™, ECONYL©;
3. Separately, which of these complaints are then pursued by Trading Standards; and
4. Finally, which of these complaints end up with enforcement decisions taken by Trading Standards.

 

The Council’s Response

1. Records of all complaints made in 2018 and 2019 to date by consumers or businesses to Trading Standards relating to misleading claims or false representation with regards product description; 

227

2. Records of all complaints made in 2018 and 2019 to date by consumers or businesses to Trading Standards:

a. which are based on misleading claims that a product is "organic" 1 complaint only mostly dealt with by by EH,

"biodegradable" none, "bio" none , "compostable" none , "eco-friendly" none  , "eco", none "natural", none "recycled" none, "vegan"dealt with by EH, "zero waste" none, "cruelty-free" none, "green" none, "sustainable", none "decomposable none ", "ethical" none; or

b. that the product is falsely represented as being certified by

FSC, PEFC, MSC,none Rainforest Alliance™ none, UTZ, Fairtrade® none, Eco-label none, Leaping Bunny™ none, PETA none, BCI Cotton, none certified organic cotton, none recycled cotton/polyester/wool/cashmere/down, none responsible wool standard, none responsible down standard, terracare®, none IVN Naturleder, bluesign®, Oexo-Tex® 100, none Made in Green, Cradle to Cradle™ none, 1% for the Planet©, Tencel™, none ecovero™, none repreve™, ECONYL©; none

3. Separately, which of these complaints are then pursued by Trading Standards; and 

N/A

4. Finally, which of these complaints end up with enforcement decisions taken by Trading Standards. 

None

 

Appeals & Complaints Procedure

If you are dissatisfied with this response and wish to appeal, please write to the Information Management Team and this will be dealt with through our Internal Review procedure.

Information Management Team - Governance

London Borough of Hackney

Hackney Service Centre

1 Hillman Street

London E8 1DY

[email protected]

 

Your request for an internal review should be submitted to us within 40 working days of receipt by you of this response. Any such request received after this time will only be considered at the discretion of the Council.

 

If you are still not satisfied following the Internal Review, you have a right to appeal to the Information Commissioner at the contact details provided below.

 

Information Commissioner"s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF 

Telephone: 01625 545 700

www.ico.org.uk

 

Yours sincerely

 

Information Management Team

ICT Services
London Borough of Hackney