GP surgeries (FOI-2561)
Dear ***** *****
Re: Freedom of Information Request.
Thank you for your request for information under the Freedom of Information Act 2000, received 4 February 2019. Your request has been considered and our response is in bold below.
You requested the following:
Muscular Dystrophy UK is conducting research in order to determine the number of GP Practises/ Surgeries throughout the United Kingdom that are accessible to persons with reduced mobility. In order to assist us with our research, we kindly request the following information:
1, How many of the GP surgeries/ Practises offering GP services within your Local Authority have step- free access. In addition, how many practises offering GP services do not have step -free access?
2, In the event that a patient requiring step- free access was to attend a practise that did not offer step- free access, what contingency plan/ reasonable adjustment, if any, is implemented to ensure the patient receives the treatment they require without significant delay and in a reasonable time-frame.
3, How many surgeries and clinics within your Local Authority offering GP services have a hoist installed (either mobile or ceiling) to assist a patient transfer from a wheelchair onto a GP’s examination table. How many GP surgeries and buildings offering GP services do not have a hoist installed? In the event that a hoist is not available, what reasonable adjustment/adjustments are put in place to ensure the patient can receive treatment without delay?
The Council’s Response
We regret that Hackney Council does not hold this information. We suggest that you contact practices individually to obtain this information. Here is a link to City & Hackney CCG website, which offers details of the 43 General Practices in City & Hackney. https://gps.cityandhackneyccg.nhs.uk/about-us/practices-in-city-and-hackney
Access detail information is generally offered on individual practice websites – typically in the Contact Us or Home sections. The hoist information you request does not seem to be routinely included on practice websites, so you would need to contact individual practices to obtain this information. You could also try this website, which offers patient friendly information (and “reviews”) of General Practices by customers, although access information contained therein appears to be a little patchy. https://www.nhs.uk/Services/GP/Overview/DefaultView.aspx?id=36824
We would also state that we are aware that is possible for patients to negotiate home visits and/or telephone consultations, if accessing the General Practice is problematic.
Appeals & Complaints Procedure
If you are dissatisfied with this response and wish to appeal, please write to the Information Management Team and this will be dealt with through our Internal Review procedure.
Information Management Team - Governance
London Borough of Hackney
Hackney Service Centre
1 Hillman Street
London E8 1DY
Your request for an internal review should be submitted to us within 40 working days of receipt by you of this response. Any such request received after this time will only be considered at the discretion of the Council.
If you are still not satisfied following the Internal Review, you have a right to appeal to the Information Commissioner at the contact details provided below.
Information Commissioner"s Office
Telephone: 01625 545 700
Information Management Team
London Borough of Hackney