Domiciliary Care - Service Design (FOI-3371)
Dear ***** *****,
Thank you for your request of 28th May.
You asked the following:
1. Do you commission domiciliary care calls in increments of 15 minutes (i.e. 15, 30, 45, 60 minutes)? If not, which time increments do you commission?
2. Does your local authority directly deliver domiciliary care or is it outsourced to the private/third sector? If it"s a split between the two, are you able to estimate what percentage is outsourced and what percentage is directly delivered?
3. Do your Social Workers have real-time access to their clients" domiciliary care-delivery records?
Below are the responses to your questions:
1. We commission in increments of 30 minutes
2a. LB Hackney delivers domiciliary care directly, and commissions it from external providers.
2b. 16 percent is delivered in-house, and 84% is outsourced.
If you are dissatisfied with this response and wish to appeal, please write to the Information Management Team by email [email protected] and this will be dealt with through our Internal Review procedure
If you are still not satisfied following the Internal Review, you have a right to appeal to the Information Commissioner.
Information Commissioner"s Office
0303 123 1113
London Borough of Hackney